Charge point operators (CPOs) are always looking to maintain consistent charging performance across their networks, where limited visibility and late issue detection can impact availability, uptime and the end-user experience.
Since 2023, vaylens and Evailable worked together to combine the vaylens Portal with AI data analysis. Open interfaces integrate and consolidate OCPP information, master data and control commands, enabling earlier issue detection and more automated, efficient operations.
The combination of AI-driven analysis and the vaylens Portal significantly improves infrastructure availability. CPOs achieve charging session success rates of over 90% and noticeably reduce downtime. At the same time, operational effort decreases, as issues are identified and resolved automatically. In addition, improved availability allows operators to secure several million euros in revenue across their networks.
Once a charging network is live, the challenge for businesses is keeping charging stations available, sessions running smoothly and revenue coming in. Things aren't always that straightforward, though.
Since late 2023, vaylens and Evailable have been working together to stop EV charging failures before they happen. By combining the vaylens Portal with real-time AI analysis, we're moving EV charging operators—often businesses with another core focus—away from fixing things when they break to preventing them from breaking in the first place.
The challenge: you can't fix what you can't see
Across charging networks, most issues aren't caused by a lack of infrastructure but by limited visibility and delayed responses.
The businesses operating these EV charging networks often only become aware of problems after a charging station goes offline or a session fails, and at that point:
- The customer experience is already negatively affected
- Potential revenue is lost
- Additional time is needed to investigate and resolve the issue
As businesses expand their EV charging networks across depot, home and public environments, this becomes harder to manage. Small issues keep popping up, and operations teams spend more time reacting to them than preventing them.
And, of course, failed charging sessions can have many causes.
Some problems are difficult to detect because they're not always communicated via technical error messages. Blocked charging stations or damaged plug connections (from snow or dirt), for instance, can prevent customers from charging without a technical fault being reported.
Without that, both operations and financial processes become harder to control.
The underlying issue is straightforward: problems are identified too late.
The solution: combining EV charging management with AI capabilities
One of the collaboration's key objectives was to achieve the simplest possible integration, which is why a plug-and-play integration was developed.
Evailable plugs directly into the vaylens Portal to "listen" to the data coming off the stations; it spots patterns that humans often miss. Combined with the vaylens Portal's features, businesses get even more visibility and control across their entire charging network.
In practice, this means:
- Charging stations showing signs of failure can be identified before going offline
- Alerts are triggered before issues affect live charging sessions
- Certain issues can be resolved automatically without manual intervention
This changes how operations are handled by businesses that often provide EV charging as an added service rather than focusing on it as a core offering.
In short, the easier it is to offer and profit from EV charging, the more likely businesses are to contribute to society's transition to electric mobility.
“We detect issues before they become noticeable, for example, when a charging station is about to fail. That allows businesses to act early instead of reacting after downtime occurs.”
Stefan Herr, Managing Director, Evailable
The results: higher availability and fewer failed charging sessions
Across the shared customers of vaylens and Evailable, this approach has led to measurable improvements in charging performance.
- Successful charging session rates reached over 90% on average
- OCPP uptime increased across charging networks
- Downtime and failed sessions were reduced
- Less manual intervention was required from operations teams
Each avoided failed session means a completed transaction. Over time, this has had a direct financial impact, with €4–5 million in revenue protected in one year through automated issue detection and resolution.
How vaylens works for businesses
Managing an EV charging network isn't just about installing charging stations. It requires clear overviews, reliable performance and simple processes that work every hour of the day.
The vaylens Portal brings public, workplace, depot and fleet charging together in one system. By removing the reliance on manual processes and spreadsheets, businesses can monitor performance in real time and handle payments or reimbursements without the admin. As electric mobility continues to scale across Europe, vaylens ensures that operators stay in control of their data and processes to help reach their goals.
