Support and services for EV charging management
Use vaylens to provide multiple support options to your customers, including our Knowledge Base, webinars and a 24/7 helpline.
vaylens support and services in a nutshell
24/7 EV Driver Helpline
Guarantee an effortless EV charging experience with our 24/7 EV Driver Helpline, including troubleshooting and assessments of your EV chargers.
Knowledge Base and Webinars
Browse the latest documentation and tutorials and join free webinars to unlock the full potential of your charging management platform and scale up your eMobility business.
Customer Success
Use your dedicated vaylens Customer Success Manager to improve your product usage and resolve issues quickly so you're continuing your EV charging management journey with confidence.
Support and service features
Knowledge Base and Webinars
Access the Knowledge Base for user guides, tutorials, and FAQs that explain how to optimally use and apply vaylens to your business needs. Join our webinars to understand how to utilise new features in your plan and gain insights into critical topics from the industry, i.e. AFIR and roaming.
IdeaBoard
Submit your feedback and ideas for our products and services on the Idea Board and shape the future of your plan and collaboration with vaylens.
Email Support and AI Chatbot
Contact us via email for technical support or use our AI-powered Chatbot to get quick answers to the most common questions about your vaylens account and platform.
FAQs about our support and services
Through regular appointments, your vaylens Customer Success manager addresses your operational challenges, improves your understanding of our product, provides proactive intervention, and generates personalised performance reports for you. In addition, you can request tailored training sessions to make the most of your vaylens plan and add-ons.
Yes, basic support via email is included in both our Essential and Advanced plans. Feel free to reach out via help@vaylens.com. We will get back to you ASAP during business hours.
Please let us know on the Idea Board, and our team will review it promptly. We are always improving our documentation based on your feedback. Meanwhile, you can contact us via email for technical support or use our AI-powered Chatbot to get quick answers to the most common questions about your vaylens account and platform.
vaylens measures your charging management using various metrics, including the number of charging points working optimally, and hardware failure rates compared to market standards.
