Pricing and plans
Your solution on your terms. We’ve built Essential and Advanced plans that serve as out-of-the-box solutions for those of you that know exactly what you want from the start. For a pricing breakdown, please contact our team directly.
We also offer bespoke charging plans for those of you that may need to depart slightly from the plans you see below. Simply get in touch and we’ll be ready to build your perfect solution.
Our plans
Features
Essential
Advanced
Station Management
Users
Add as many users as you need to your vaylens platform.
unlimited
unlimited
Station Management
Station Management Setup, configure, and troubleshoot your entire charging infrastructure and individual charging points.
Station Monitoring
Monitor your charging infrastructure in real-time, identify error rates per charging point over a defined period, and predict malfunctions with detailed insights into the status of each charging point and charging session.
Dashboard
Use this dashboard to see the status and performance of your charging infrastructure.
Station Details
View and edit the settings of your EV charger, including OCPP, error rates for the last 30 days, communication logs between charger and software, and diagnostics where applicable.
(Bulk) Firmware Update
Update the firmware of your EV chargers, individual or in pre-defined groups.
Station Onboarding
Easily onboard each EV charger individually or in bulk (with all settings indicated in a CSV file).
Station Communication Tester
Test the communication of an offline EV charger on-site. The installer shares a PDF file with the CPO which explains how to onboard the EV charger onto our software.
Dynamic Load Management
Manage the power consumption of your charging infrastructure so it runs optimally within the grid's capacity. You can set up and group your charging points in multiple clusters with different limits of power consumption.
API Integration
Integrate the vaylens platform into your company's existing infrastructure. You can configure tariffs, manage and restart stations, manage EMAIDs, and send OCPP commands, just to name a few—directly from your company's system.
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API Location Sharing
Pay by Invoice
Pay for your monthly or annual plan by invoice.
Access and Billing Management
Access Management
Configure access to your charging infrastructure. By creating groups of EMAIDs or charging points, you can specify which EMAIDs have access to which charging points.
Custom Private Charging Access
Give a custom selection of users access to one or multiple charging stations run by you.
Custom Charging Access
Give a custom selection of users access to one or multiple charging stations run by other charging operators.
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Custom Tariff for EV Drivers
Charge your users with a custom tariff across all public EV chargers within the vaylens network. We handle the reimbursement of all CPOs, while you invoice all your users (EV drivers).
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Community Charging
Give a custom selection of users a preferred treatment, by offering them a lower tariff or by enabling them to charge at (semi-) private charging stations. We handle the contracts and billing throughout the process. Available as of Q3 2024.
Fleet Charging
Give your employees access to charging infrastructure on-site, in public within the vaylens network, and at home—including the reimbursement of their charging fees. Available as of Q4 2024.
Monetising Stations
Roaming
Activate Roaming to give customers of all mobility service providers (MSPs) in the vaylens network access to your charging infrastructure. We cover the invoicing of all MSPs, you receive the payment from us.
Online Direct Payment
Allow users of your charging stations to pay directly for their charging sessions via a QR code on the station. Prior user registration and a contract with a payment service provider are not needed.
Flexible Pricing
Set a unique or uniform tariff for each charging point. This can be a kWh-tariff, session tariff, and/or time-based tariff.
Payment Integrations
Payment Terminals
Configure and connect a supported payment terminal or payment station to your charging stations.
vaylensPay
Connect this ready-to-use IM 30 payment terminal with your EV charger or payment station – no contract with a payment service provider is needed.
Support and Services
IdeaBoard
Submit your feedback and ideas for our products and services to the Idea Board and shape the future of your plan and collaboration with vaylens.
Help Center
Access the Help Center for user guides, tutorials, and FAQs that explain how to optimally use and apply your plan to your business needs.
AI-Chatbot
Use the AI-powered Chatbot to get quick answers to the most frequent questions about your vaylens account and platform.
EMail-Support
Contact us via email for technical support.
Webinars
Join our webinars to understand how to utilise new features in your plan and gain insights into critical topics from the industry, i.e., AFIR and roaming.
Compare the add-ons
Features
Base
Premium
Services
24/7 EV Driver Helpline
Available 365 days a year, 24 hours a day. Your customers can call a toll-free phone number for any queries about your charging station. This service also includes activating charging sessions, releasing charging cables, and rebooting your charging stations.
Monthly Report
Report on the availability, usage, and other KPIs of your charging infrastructure. Available as of Q4 2024.
Priority Ticket Handling
Receive prioritized ticket handling for your queries.
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Customer Success Manager
You're assigned a Customer Success Manager that helps you use your charging infrastructure optimally, including a monthly video meeting, as well as tailored reports and recommendations.
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Custom Training (2 hr)
An online training session of two hours, tailored to your preferred topic.
Contact for pricing
